REMOTE FRAMEWORK STEP 1: Maintaining RESPONSIVENESS in Remote Work Set Ups One of the main differences between working in an office versus working remotely is the lack of close proximity of your colleagues. We already mentioned that less physical presence of colleagues as such can...

Turbulent times for engagement The world is going through turbulent times. We are all busy adjusting to unprecedented realities. Companies worldwide have had to readjust to at least one aspect of this ‘new ‘normal’: many of their employees are working remote. The new situation presents...

NETFLIX’s game-based The Witcher Series is popular. Very much so. In the first 3 days of its release, more than 30 million saw it. Meanwhile, millions more have played The Witcher Game Series. OK, it is popular, but why should businesses care? Why should you...

Remote Work in an Experience Economy In traditional office setups, employee engagement continues to be low. Active disengagement or even sabotage of work processes seems to be the norm for 20-25% of the workforce. Only 15% are engaged. Daunting numbers indeed and these numbers have...

Gamification is rapidly changing the Food & Beverage Industry. More and more businesses adopt engaging ways to attract more customers, drive loyalty and better business results. At the same time, they target more engagement at workplaces to achieve high employee motivation and increase employee productivity...

Customer satisfaction is a hot topic these days. Blog post upon blog post note its  importance and everybody seems to agree.  But, why is customer satisfaction so important? Many businesses are aware of the popular advice to keep customers happy but most don’t realize the...

Have you ever thought: “I want to learn to speak _____”? That same energising thought got 300 million people to try out Duolingo, a freemium tool to learn any of 36 (and rising) languages. These include little-spoken tongues like Hawaiian and Scottish Gaelic and even...

Today’s banking sector is undergoing great transformations and user engagement is the new big challenge. In this article, we will explore the experience design behind new mobile banking services such as Revolut and how gamification can take user engagement in mobile banking to the next...